Payment Policy

1. Definitions

• Seller refers to the website owner – CARDSILK, the entity to whom the order for the purchase has been given.
• Buyer refers to the person, organization, or corporate entity placing the order.
• Goods or Services refers to the product(s), manufacturing services, and customizations for which the buyer has placed an order with the seller.

2. Accepted Payment Methods

We offer secure, globally recognized payment methods to facilitate seamless B2B transactions. All officially issued Proforma Invoices (PI) and Commercial Invoices (CI) will clearly state our formal payment details.

• Bank Transfer / T/T (Telegraphic Transfer): Highly recommended for large corporate orders. Safe, reliable, and straightforward for corporate finance teams processing international wire transfers.
• Direct Online Payment: Secure payment links generated by our team support most major credit cards (Visa, MasterCard, Discover, etc.) for fast and convenient checkout.
• Alibaba Trade Assurance: Orders placed through our official Alibaba store channel are covered by Trade Assurance. Please note: Alibaba platform purchases incur an additional 3% processing fee.
• Alipay (支付宝) / WeChat Pay: Suitable for traders, purchasing agents, and customers processing payments domestically within China.

3. Payment Terms and Processing

All payments are due as per the terms specified on your commercial invoice. For custom manufacturing and corporate gift orders, our prevailing structure typically requires an initial deposit (e.g., 30%) to secure materials, tooling, and commence mass production. The remaining balance is strictly due prior to the final dispatch of the shipments.

If a required payment is not received, or the payment method is declined, the order will not be scheduled for production, and no items will be shipped. The buyer forfeits the ownership of any items, scheduled timeline, or reserved production slots due to non-payment.

4. Order Cancellation

An order may be freely canceled up until the official manufacturing, branding, or sample work commences. Given the highly customized nature of B2B corporate gifts, once mass customization has begun, orders are generally non-cancellable or subject to financial penalties covering material and labor costs incurred up to that cancellation point.

The buyer is solely responsible for returning an order (and associated costs) that was cancelled after shipment commencement, subject to our Return and Refund policies regarding branded goods.

5. Complaints and Dispute Resolution

Any complaints about payments, items, or the seller should be submitted directly to our dedicated support team. Please email: contact@szcardsilk.com.

We value long-term partnerships and will do our absolute best to find a mutually acceptable remedy to any situation that may arise. Each case will be looked at individually and the seller management team will be in direct contact.

6. Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no overriding legal responsibility. Any dispute arising out of the use of this website or billing transaction is subject to the laws of the site owner's jurisdiction.

These billing terms and conditions are subject to change. Your use of this website, payment of an invoice, and placement of an order indicates you are in explicit agreement with these billing terms and conditions.